1) Biggest surprise - It surprised me that Pisano believe innovation was architectural.
2) Confusing part of reading - I was confused about the section regarding routine innovation.
3) Two questions to the author - What is the different in innovation of services vs. products?
Do you think there are different cycles to innovation in our society?
4) Author wrong about anything? - I honestly thing the author was pretty spot on in everything he said. It was a very well written article in my opinion.
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